Forgotten username or password

1. Go to dunnequity.com/my-account and select Forgot username and/or password?.
2. Select either Password, Username or Both username and password.
3. Enter your email.

If you selected Username:

Choose how you’d like to receive your username.

1. If you choose email: Your username will be emailed to you.

If you selected Password or Both username and password:

Choose how you’d like to continue.

1. If you choose email:
   • Follow the Continue link we email you.
   • You’ll be directed to the Dunn Vision Telecom site, where you’ll see your username displayed.
   • Enter then re-enter a new password and select Set password to finish.

Common Issues and Next Steps

Issue #1: “I don’t know what username/email you have on file for me”

1. Visit dunnequity.com/my-account and select Forgot username and/or password?.
2. Select Both username and password and follow the steps above

Issue #2: “I no longer have access to the email you have on file for me”

• Please live chat with us so we can disassociate this email from your account. After that you’ll be able to associate a more current email address you have access to.

Issue #3: “Message says there is an error on your side”

• Try again immediately or in a few hours. If that doesn’t work, please live chat with us.

Issue #4: “I just changed my password and I still can’t sign in”

• Wait a few minutes and then try again. If that doesn’t work, please live chat with us.

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