Category: My Account Settings

Registering for an account is a breeze! Once your profile is created, you can easily manage your account online or through our app. If you are an existing Dunn Vision Telecom user having trouble logging in, go here.

Register through the “Set your password” email

If you provided your email address when you first joined Dunn Vision Telecom, we will have sent you an email titled “Nexus Registration: Set your password.” If you received this email, follow these steps to register your profile.

1. Open the email we sent you when you joined Dunn Vision Telecom.
2. Select Set a password.
3. Enter and confirm your new password, and you’re done!

Register online:

If you did not provide your email address when you first joined Dunn Vision Telecom, click “Register online” to get started:  Register online

Prefer detailed instructions? See the steps below.

1. Visit our My Account registration page to learn more about the benefits.
2. Select Register Now.
3. Select the services you have.
4. Enter your account number and postal code, then select Continue.
   • You can find your account number on your monthly paper bill, online bill notification email or physical copy of your service agreement.
5. Enter the email address you want to use as your My Account username and select Continue. A registration email will be sent to you.
   • We suggest using an email you can access for years (i.e. not a work email)
   • This email will only be used for My Account password recovery purposes
6. Open the email (with subject line “My Nexus registration: Set a password”) and select Set password.
7. Enter and confirm your new password, and you’re done!

Manage all of your services online:

• Track your usage and set alerts
• View and pay your bills
• Upgrade your device or change your plan
• Update your account info

Update Username/Password

Select Update username/password to get started. Update username/password

Prefer detailed instructions? See the steps below.

Online:

1. Sign into My Account.
2. Select Profile & Settings.
3. In the Profile section, select Edit next to Username or Password.
4. Update your username and/or enter your old password and new password.
5. To update your username, select Change username. To update your password, select Save Changes.

Update Billing Address

Select Update billing address to get started. Update billing address

Prefer detailed instructions? See the steps below.

Online:

1. Sign into My Account.
2. Select Profile & Settings.
3. In the Account section, select Edit next to Billing.
4. Update your billing address.
5. Select SAVE CHANGES.

Update Contact Information

Select Update contact information to get started. Update contact information

Prefer detailed instructions? See the steps below.

Online:

1. Sign into My Account.
2. Select Profile & Settings.
3. In the Account section, select Edit next to Contact Information.
4. Update your contact information.
5. Select SAVE CHANGES.
   • If you need to update both email and contact number(s), remember to save your changes for both.

1. Go to dunnequity.com/my-account and select Forgot username and/or password?.
2. Select either Password, Username or Both username and password.
3. Enter your email.

If you selected Username:

Choose how you’d like to receive your username.

1. If you choose email: Your username will be emailed to you.

If you selected Password or Both username and password:

Choose how you’d like to continue.

1. If you choose email:
   • Follow the Continue link we email you.
   • You’ll be directed to the Dunn Vision Telecom site, where you’ll see your username displayed.
   • Enter then re-enter a new password and select Set password to finish.

Common Issues and Next Steps

Issue #1: “I don’t know what username/email you have on file for me”

1. Visit dunnequity.com/my-account and select Forgot username and/or password?.
2. Select Both username and password and follow the steps above

Issue #2: “I no longer have access to the email you have on file for me”

• Please live chat with us so we can disassociate this email from your account. After that you’ll be able to associate a more current email address you have access to.

Issue #3: “Message says there is an error on your side”

• Try again immediately or in a few hours. If that doesn’t work, please live chat with us.

Issue #4: “I just changed my password and I still can’t sign in”

• Wait a few minutes and then try again. If that doesn’t work, please live chat with us.