Category: Understanding Bill Charges

Here are some reasons why you may see a higher than expected bill:

Activating or changing plans

You’ll see partial charges if you changed your service plan or activated a service in between your billing cycle.

Using wireless or internet data

Additional charges apply if you exceed your data usage limit (if applicable). Overage fees are charged for each GB over your limit on our current plans.

Upgrading your device

You’ll see an extra device balance charge if you recently upgraded your device while still within the term contract for your old device. Learn more about the billing impact of wireless device upgrades.

Purchasing hardware

As part of your plan, you may need to purchase or rent necessary equipment like modems.

Installing new services

Our services require professional activation by a Dunn Vision Telecom technician, resulting in a one-time installation charge if you decide to move your service. Some services (e.g., internet) you can install yourself, meaning you’ll avoid any installation change.

If you sign up for a new plan that includes a promotional credit for your monthly service fee but you cancel, downgrade, or upgrade that plan, you will receive a credit reversal charge to remove that original promotional credit. The credit reversal will be labelled as Reversal under the Monthly charges section. Any credits that are included in the new plan are labelled as Savings.

If you are upgrading your plan, you’ll also see partial credits in order to cancel your previous plan (labelled as Cancelled on the bill).

For example: If you sign up for an internet package that includes a $10 credit, you’ll see the credit labelled as Savings on your first bill. The following month, you decide to upgrade your internet package in order to get a larger $20 promotional discount. As a result, the next bill will contain the new $20 credit labelled as Savings along with a credit reversal (labelled as Reversal) of $10 to remove the $10 credit from the bill.

If you’re an internet customer who recently combined your services into a single bill and you see a Balance Transfer charge on your bill, it means your account number has changed. To confirm that your account number has changed, make sure that you compare your new bill’s account number with your previous bill.

Note: If you use online banking or have pre-authorized payments set up, make sure that you update your payment information with the new account number so that your payments are applied to the correct account. For a recap on ways to pay us, have a look at our payment method FAQs.

Want to learn more about common charges found on a Dunn Vision Telecom bill? Select a service below to see related questions.